The tech's handled, so you can run the place.
You didn't open a café, clinic or studio to fight with routers and printers. I'm the local, on-call fixer for east-end small businesses, quick to respond, honest about costs, and I speak human, not IT.
The unglamorous stuff that can't go down.
Reliable Wi-Fi
Coverage to the back room and patio, guest network kept separate from yours.
Point-of-sale & card readers
Tills and tap-to-pay that stay up when the queue is out the door.
Email & calendars
Professional email on your own domain, shared calendars, no lost bookings.
Printers & devices
Receipt printers, label makers and tablets that connect the first time.
Backups & security
Your files and customer records backed up, and staff who know which messages deserve a second look.
Setups & moves
New location, new hire, new gear, set up cleanly and documented.
When something breaks now.
Text me the problem. I prioritise businesses during opening hours and give you an honest ETA, not a ticket number and a shrug.
Get on the listOr head trouble off entirely.
A simple monthly check, backups tested, updates done, the weak spots fixed before they cost you a busy Saturday.
Ask about plans"Our card machine died on a Saturday lunch rush. Joey talked us through a fix on the phone, then came by within the hour. He gets what 'busy' means for a small shop."
Do you charge a call-out fee?
You'll always know the cost before I start, a clear visit rate or a fixed quote for the job. No surprise line-items, ever.
Can you work around our opening hours?
Yes. Bigger changes I'll do before you open or after you close, so nothing disrupts service or customers.
Can you give a second opinion on a quote we've received?
Yes. Independent second opinions and vendor selection are a big part of what I do: what's essential, what's optional, and what can wait, in plain language. I don't sell hardware or contracts, so the advice is only ever about what's right for you.
We're tiny, are we too small for you?
Not at all. One-person studios to ten-person shops are exactly my thing. Big enough IT firms won't return your call; I will.
Let's keep your doors open.
Tell me about your setup and what's giving you grief. I'll come by, take a look, and give you a straight answer.