Tech help for your parents in East Toronto, for when you can't be there.
You get the calls. The printer that stopped, the pop-up that won't go away, the phone that changed itself overnight. I make patient house calls across Leslieville and the east end, sort it out at their kitchen table, and send you a plain-language summary afterwards. You don't need to be in the room, or in the country.
The things you'd rather not fix over the phone.
A scam got close
A convincing email, a caller claiming to be the bank, a payment that shouldn't have happened. I check what was reached, lock things down, and show them what to look for next time.
The same question every week
If you're answering the same thing on repeat, it usually means nobody has written it down properly. I do, in their words, and leave it by the machine.
Photos with no backup
Decades of family pictures living on one ageing phone or laptop. I get them backed up somewhere safe before anything goes wrong.
Wi-Fi and the TV
Dead spots, a router nobody has touched in years, four remotes for one telly. Sorted properly rather than unplugged and plugged back in.
Video calls that just work
Set up so seeing the grandkids takes one tap, not a support call first. This is the one people thank me for most.
A new device to set up
A phone, tablet or computer moved over properly: contacts, photos, email, and the settings made readable before they ever have to ask.
You arrange it once, and stay in the loop.
You tell me what's going on
Call or text me directly. You don't need the right words for it, and you don't need to have diagnosed anything first.
I arrange it with them
I ring your parent myself, agree a time that suits them, and turn up when I said I would. The price is agreed before I set off.
You get the summary
Afterwards I email you what I found, what I changed and anything worth watching. They get the same notes on paper, by the machine.
Your parent is the client, not the problem.
Plenty of people arrive at this page a bit worried about how the visit will go. So, plainly: I don't talk down to anyone, I don't rush, and I'm happy to explain the same thing three times without ever making someone feel silly for asking. Most of the people I help are perfectly capable, they were just never shown properly.
I also don't sell hardware or contracts, so nobody is getting talked into a new laptop they don't need. If the fix is free and takes five minutes, that's what I'll tell you both. The goal is always that they need me less over time.
What people ask before they book for someone else.
Can I book tech help for my parents if I live somewhere else?
Yes, and it's one of my most common calls. You arrange it with me by phone or email, I ring your parent to agree a time, and I visit them at home anywhere in Leslieville, Greektown, downtown Toronto, Rosedale, Leaside, plus Riverdale, the Beaches and the rest of the east end. You get a written summary afterwards. Call or text Joey on (647) 765-5215.
Do I need to be there during the visit?
No. Most of the time it's just me and your parent, which many people prefer because it gives them space to ask things at their own pace. If you'd rather join, I'm glad to put you on speakerphone or a video call partway through so you can hear it first-hand.
My parent may have been caught by a scam. Can you help?
Yes. I check what was actually reached, change the passwords that matter, look for anything left running on the machine, and help them recover accounts they've been locked out of. Then I go through what the warning signs looked like, without any lecturing. If money has moved, contact the bank and report it to the Canadian Anti-Fraud Centre first, then call me for the technical side.
Will you explain things without being condescending?
That's the whole job, honestly. The fix is usually the easy part. I explain in plain language, at whatever pace suits, and leave written notes so nobody has to remember it all on the spot. No jargon, no rushing, and no sighing.
What if they need help again in a few weeks?
Then they ring me, or you do. There's no contract and no retainer. A lot of what I do is a single visit that stops the same problem coming back, and quick questions afterwards are usually just a phone call, no charge for a two-minute answer.
How much does it cost, and can I pay from out of town?
A house call is a flat price agreed before I set off, so there's no meter running and no surprise line-items. You can settle it yourself remotely, which is what most people booking for a parent prefer. If I genuinely can't help on a first visit, you don't pay.
Tell me what's going on with them.
Call or text and I'll take it from there, including ringing them to sort out a time. If the first visit doesn't help, it's on me.
Looking for help with your own home instead? See tech help for your home, or the full service area.