Tech help for your parents in East Toronto, for when you can't be there.
A new phone to get comfortable with, photos to organise, or video calls they would like to make on their own. I visit your parent at home, set things up and teach at their pace, then send you a plain-language summary. You can arrange a single visit or follow-up lessons from wherever you live.
Help them get more from the things they use.
Patient, one-to-one lessons
Their phone, email, photos or everyday apps, taught on their own devices. We practise together and leave written steps they can follow.
A new device to set up
A phone, tablet or computer moved over properly: contacts, photos, email, and the settings made readable before they ever have to ask.
Video calls that just work
Set up video calls with family, then practise starting and answering them together. They keep simple steps beside their device.
Wi-Fi and the TV
Dead spots, a router nobody has touched in years, four remotes for one telly. Sorted properly rather than unplugged and plugged back in.
Photos with no backup
Decades of family pictures living on one ageing phone or laptop. I get them backed up somewhere safe before anything goes wrong.
A scam got close
A convincing email, a caller claiming to be the bank, a payment that shouldn't have happened. I check what was reached, lock things down, and show them what to look for next time.
You arrange it once, and stay in the loop.
You tell me what's going on
Call or text me directly. You don't need the right words for it, and you don't need to have diagnosed anything first.
I arrange it with them
I ring your parent myself, agree a time that suits them, and turn up when I said I would. The price is agreed before I set off.
You get the summary
Afterwards I email you what I found, what I changed and anything worth watching. They get the same notes on paper, by the machine.
Your parent is the client, not the problem.
Plenty of people arrive at this page a bit worried about how the visit will go. So, plainly: I don't talk down to anyone, I don't rush, and I'm happy to explain the same thing three times without ever making someone feel silly for asking. Most of the people I help are perfectly capable, they were just never shown properly.
I don't resell hardware, and lessons don't require a subscription. We work with what they own and what they want to learn. If new equipment would help, I'll explain why before anyone buys anything.
What people ask before they book for someone else.
Can I book tech help for my parents if I live somewhere else?
Yes, and it's one of my most common calls. You arrange it with me by phone or email, I ring your parent to agree a time, and I visit them at home anywhere in Leslieville, Greektown, downtown Toronto, Rosedale, Leaside, plus Riverdale, the Beaches and the rest of the east end. You get a written summary afterwards. Call or text Joey on (647) 765-5215.
Do I need to be there during the visit?
No. Most of the time it's just me and your parent, which many people prefer because it gives them space to ask things at their own pace. If you'd rather join, I'm glad to put you on speakerphone or a video call partway through so you can hear it first-hand.
My parent may have been caught by a scam. Can you help?
Yes. I check what was actually reached, change the passwords that matter, look for anything left running on the machine, and help them recover accounts they've been locked out of. Then I go through what the warning signs looked like, without any lecturing. If money has moved, contact the bank and report it to the Canadian Anti-Fraud Centre first, then call me for the technical side.
Will you explain things without being condescending?
That's the whole job, honestly. The fix is usually the easy part. I explain in plain language, at whatever pace suits, and leave written notes so nobody has to remember it all on the spot. No jargon, no rushing, and no sighing.
What if they need help again in a few weeks?
Then they ring me, or you do. We can arrange another visit or regular lessons, with the work and price agreed each time. There is no subscription required. Quick questions about the visit are welcome, and a two-minute answer is still no charge.
How much does it cost, and can I pay from out of town?
A house call is a flat price agreed before I set off, so there's no meter running and no surprise line-items. You can settle it yourself remotely, which is what most people booking for a parent prefer. If I genuinely can't help on a first visit, you don't pay.
Give them someone patient to learn with.
Tell me what they'd like help with. I'll speak with them, plan the visit around their priorities, and agree on a time and price.
Looking for help with your own home instead? See tech help for your home, or the full service area.